Shipping policy
At The Blackout Box, each unit is individually assembled, configured, tested, and quality-checked before shipment. Because of this process, orders may require a lead time before they are ready to ship.
Processing & Lead Times
Current lead times are posted at the top of our homepage and may vary depending on order volume, availability of components, and production requirements.
The lead time begins after your order has been successfully placed and payment has been confirmed. Please review the current lead time before placing your order.
Once your Blackout Box has completed assembly and quality checks, it will be prepared for shipment.
Shipping Rates
Shipping costs are calculated as a flat rate per order:
$25 flat-rate shipping on orders under $1,200
Free shipping on orders totaling $1,200 or more
All shipping costs are the responsibility of the customer unless otherwise stated.
Delivery Times
After your order has shipped, estimated delivery time is typically:
5–8 business days
Delivery estimates are provided by the shipping carrier and are not guaranteed. Actual delivery times may vary due to factors outside of our control, including weather, carrier delays, holidays, incorrect shipping information, or other unforeseen circumstances.
The 5–8 business day estimate begins after the order has shipped, not from the date the order was placed.
Tracking Information
Once your order ships, tracking information will be provided when available. Customers are responsible for ensuring their shipping address is accurate at the time of purchase.
Damaged, Defective, or Incorrect Orders
If your Blackout Box arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery.
We will work with you to inspect the issue and determine the appropriate resolution, which may include repair, replacement, or another solution at no additional cost.
Please provide photos or any relevant information regarding the issue to help us resolve the matter as quickly as possible.
Lost, Damaged, or Delayed Shipments
Once an order has been shipped, responsibility for delivery is transferred to the shipping carrier. If your package is lost, damaged, or significantly delayed, please contact us and we will assist in working with the carrier to resolve the issue.
Customers are encouraged to inspect their shipment upon arrival and report any shipping-related damage as soon as possible.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. The Blackout Box is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete address information.