Refund policy

At The Blackout Box, we take pride in building and testing every unit before it ships. Because each Blackout Box contains electronic components and digital content, we cannot accept returns under the same conditions as standard retail products.

Each Blackout Box is individually assembled, configured, tested, and quality-checked before shipment. As a result, returned units require inspection, cleaning, testing, and reconditioning before they can be resold.

Return Eligibility

Returns may be requested within 30 days of the original delivery date. Customers are responsible for all return shipping costs.

Before returning your product, you must contact us to receive return authorization. Unauthorized returns may be refused.

Refund Amounts

Approved returns are subject to an 8% restocking fee. Additional deductions may be made based on the condition of the returned product, missing accessories, damage, or the cost required to restore the product to resale condition.

Within 14 Days
Maximum refund: 85% of the original purchase price.
Product must be returned in good working condition.
Refund amount is determined after inspection and may be reduced if the product shows excessive wear, damage, has missing components, or has been modified.
Days 15–30
Maximum refund: 65% of the original purchase price.
Refund amount is determined after inspection and may be reduced based on the product's condition, functionality, completeness, and the cost required to restore it to resale condition.
After 30 Days

Returns are generally not accepted. Exceptions may be made at our sole discretion under extraordinary circumstances.

Inspection

Every returned Blackout Box is inspected upon arrival. Refund amounts are determined based on factors including:

Overall cosmetic condition
Functionality of the system
Missing or damaged components
Signs of misuse, abuse, or modification
Cleanliness of the unit
Whether original accessories are included
Cost required to restore the product to resale condition
Non-Returnable Items

Returns may be denied if:

The product has been intentionally damaged.
The Raspberry Pi, touchscreen, batteries, or other hardware has been modified, replaced, or removed.
Software has been altered in a way that prevents normal operation.
Water damage, impact damage, or other abuse is present.
Required components or accessories are missing.
Return Shipping

Customers are responsible for securely packaging the product and paying all shipping costs back to us. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Defective or Incorrect Orders

If your Blackout Box arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery. We will work with you to repair, replace, or otherwise resolve the issue at no additional cost.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback with your payment provider. We are committed to resolving problems quickly and fairly whenever possible. Initiating a chargeback before contacting us may delay the resolution process while the claim is investigated.

Questions

If you have any questions about this Return & Refund Policy, please contact us before purchasing.